These terms cover how you use PlanLah — from scanning your unit to approving an order that a manufacturer builds and ships. Please read them; using the service means you agree to them.
These Terms of Service are between you and PlanLah ("PlanLah", "we", "us") and govern your use of our website, apps and design service.
By using the service you agree to these terms. If you don't agree, please don't use it. [Placeholder — legal entity and governing details to be confirmed for lawyer review.]
PlanLah scans your apartment, designs a furnished version with AI, lets you refine it, and connects you to manufacturers who build and deliver the pieces you approve.
Renders and designs are a realistic preview of your space, not an exact guarantee of the finished result. Colours, textures and finishes may vary. [Placeholder — confirm the exact "preview vs. delivered" disclaimer with counsel.]
You're responsible for the accuracy of the information you give us and for activity under your account. Keep your login details secure and let us know of any unauthorised use.
You must be able to enter a binding contract to place an order. [Placeholder — confirm minimum age and eligibility.]
Prices shown with a design reflect the products in it and are confirmed at checkout. An order is placed when you approve it and complete payment.
Because items are made to order, timelines are estimates and may change. [Placeholder — confirm order-formation, deposits, currency, taxes and payment-provider terms.]
Approved orders are built and shipped by third-party manufacturers and delivery partners. We coordinate the process; the maker is responsible for the build itself.
Risk and title, delivery windows, installation and inspection are set out at checkout. [Placeholder — confirm delivery, acceptance and title-transfer terms.]
Made-to-order items may have limited cancellation or return rights once production begins. Your specific rights are shown before you pay.
[Placeholder — set out the cancellation window, refund policy, and any statutory consumer rights under Malaysian law.]
We own the PlanLah platform, software and branding. You keep rights in your own space and content; you grant us the licence we need to run the service and fulfil your order.
[Placeholder — confirm ownership of AI-generated renders and designs, and any licence terms.]
The service is provided "as is." To the extent the law allows, we limit our liability and exclude indirect or consequential loss.
Nothing here limits liability that cannot be excluded by law. [Placeholder — align limitation and warranty language with applicable law.]
We may update these terms as the service evolves; material changes will be reflected in the date above. Continued use means you accept the updated terms.
These terms are governed by the laws of Malaysia. [Placeholder — confirm governing law, jurisdiction and dispute-resolution process.]
We're happy to walk through anything here before you get started.
legal@planlah.com [placeholder]